FAQ

How much does an Alonuko bespoke garment cost?

Our bespoke wedding, evening and bridesmaid dresses start from £1415. The price then depends on the exact style and material composition. It is useful to advise us of your budget so we can guide you on what style and fabric to use.

What is the process of having a bespoke garment made just for me?

Please visit How It Works.

Do you provide an express service?

Yes we do! If you book with us in under 4 months to the garment due date, this will be classed as an express booking. For this service, there will be an additional fee which can vary. Please let us know if you are an express customer and we will give you a quote for this
along with your dress quote.

Do I have to book a consultation or is it walk ins?

All our consultations are by appointment only, we hold these on Monday, Tuesday, Thursday and Friday in the evening. If you require a specific date or time, please let us know and we will try to accommodate for this. There is a consultation fee of £30.

Who can I bring to the consultations and fittings?

We acknowledge that deciding on your dream dress is not always a decision you can make alone and for this reason, we welcome up to 3 people to accompany you. Please be aware that we are unable to accommodate children.

What payment methods do you take?

For online orders, we accept card payments through PayPal.

For bespoke orders we accept bank transfers, PayPal and cash. If you are booking a consultation appointment, we require this to be paid 48 hours after we confirm the date to secure the booking, this will need to be paid by bank transfer or PayPal as we do not take cash for this on the day. If you are making an instalment payment, we can take cash for this if need be.

I don’t live in the UK, how does the bespoke process change for me?

No problem. We cater for overseas clients too. We will hold the consultation appointment via Skype and other communication by email. Please let us know you are an international bride and we will let you know our options.

What if I lose or gain weight?

This should not be a problem for bespoke orders. We can schedule a later measurement appointment and reserve your sewing time for a period closer to your wedding, this is subject to availability, to allow you to reach your target weight before we begin production. You are able to lose or gain weight between fittings but we would suggest to limit this as if you lose or gain to much, this can cause a major alteration. For this service, there will be an additional cost.

How do I know if my order has been placed successfully?

You will receive a confirmation email with your receipt.

How do I know when my order will arrive?

When you get to check out, the delivery time will let you know when you should expect your order. Once your order has been sent out, you will receive a dispatch email with the tracking information. You can then also check the status of your delivery at any stage.

What if my order gets lost or doesn’t arrive on time?

In the unlikely event that this happens, please contact us and we will get back to you as soon as possible.

Can I return/exchange my item(s)?

Please check our refunds/returns page for more info.

Do you ship internationally?

Yes we do! See our shipping info for more information on our international shipping.

What if my item is faulty?

Please email us and we will look in to this for you.

Can I cancel my order?

Please check our refunds/returns page for info on cancellations.

Can I alter my dress?

Of course. Find the dress you desire and click “book an appointment”, we will then schedule an appointment for you to see your future gown and discuss the alteration options.

Can I pay in instalments?

Our bespoke clients have a choice to pay in instalments. For made to order and made to measure dresses, full payment will need to be made for the order to be confirmed.

What do I do if I order the wrong dress?

Please check our refunds/ returns page for our cancellation policy.

If your question has not been answered above, please send us an email to info@alonuko.co.ukor give us a call on 02072052327, and a member of our team will be happy to help.

It’s your wedding day! Of course we didn’t expect you to dress yourself!

Our job doesn’t have to end at the studio. To ensure your Bespoke Alonuko gown looks just how it should before you say I do, and stays looking flawless throughout your big day, we can be there right by your side, keeping our eyes on you every step of the way.
You won’t have to worry about how your train will lay in your pictures, or whether your veil is in the right position.

Whether your big day is set to take place abroad or within the U.K, we can be there to ensure you look and feel as perfect as you should.

For more information on ‘on the day service’, please send us a message in the contact form on the Contact’s page.

Still have questions? -Why not get in touch, we’d love to talk to you.