All our products are Made to Order specifically for you but if for any reason you are not 100% satisfied with your order, you can return it to receive a credit note or an exchange.
After your order is placed, you have up to 48 hours to contact us to cancel it and receive a full refund. We do not offer a full refund on our Made to order products after this period.
There is a 2-exchange limit, on the 3rd return a credit note will automatically be issued. The credit note is valid for 12 months from the date the return is received or the order is cancelled and can be used on any Alonuko product. If you are eligible for a credit note, you will receive this via email.
If you cancel your order before we dispatch your product(s), you will receive a credit note for the full order value. You can not cancel your order after your product(s) have been dispatched but you can return your order once you receive it. Once returned, you will receive a credit note for the value of your product(s).
Item requirements for all returns:
- Unworn and unwashed
- No make-up, deodorant stains or other stains
- All Alonuko tags attached (as they were when delivered)
- Hygiene seal is not removed (if applicable)
Please fill in your returns form and include this when sending back your products. If you have misplaced your returns form, please leave a note in your parcel including your order number, full name and reason for return- returns cannot be processed without this information. We aim to process your return within 3-5 working days. You will receive an email confirming your return (“Return Confirmation”) along with a postage invoice as we do not cover any shipping fees.
All full price items must be returned and received by Alonuko within 10 calendar days of the date you receive your order. Any orders received after this time period, will be sent back with no return issued.
214 Unit 7, Harrington Way
Please be aware, we are not responsible for any items lost in transit so we would suggest using recorded delivery.
If your product(s) are faulty, please email us at firstname.lastname@example.org and we will aim to get back to you within 2 working days.