Made to Order process: When you choose the Made to Order process, you select a garment from one of our bridal collections. This garment will be made in a UK standard size. If you desire a more tailored fit, you can opt for our optional Toile service. For an additional fee, the Toile service allows us to create the garment to your precise measurements, ensuring the best possible fit. 

Bespoke process: In the Bespoke process, you will collaborate directly with our designer, Gbemi Okunlola. The designer will design a unique garment tailored to your preferences and requirements. She will create a personalised sketch, which will then be crafted into your one-of-a-kind garment. The Toile service is included in all bespoke orders, ensuring a perfect fit for your custom creation.

This service involves us creating a Toile, or mock dress which is a prototype of your garment created in a calico fabric made using your exact measurements. It mirrors the shape of your intended dress but lacks detailing. We'll schedule a fitting for you in this mock dress to assess the fit. Any adjustments or alterations needed will be noted, ensuring the final dress fits you perfectly. The mock dress serves as a guide in our atelier, ensuring your real dress has the best fit tailored to your body. We offer an international bride process for this service, please contact us for further information.

All Alonuko orders must start with a consultation with a member of our team, please find our consultation booking link below:

https://www.alonuko.co.uk/pages/consultation-booking#TextWithFormRegister

Post consultation, Alonuko will provide you with the following: 

1. An Order Pack which will include an order summary, a payment plan, a dress image or sketch (bespoke consultations only) and important dates. 

2. An invoice payment link for your Deposit payment and view our Terms and Conditions.

Your order is not confirmed, nor do we begin the Garment production until the Deposit payment has been received.

Your consultation fee is refundable (minus the transaction fee and except Trunk Show consultation bookings) as long as you provide written notice at least 3 days prior to your appointment start time. If notice is given after this time the fee will be non-refundable and non-transferable and a new appointment will need to be scheduled. 

Trunk Show consultations are non-refundable and non-transferable once the booking has been made.

All fees stated on the order pack are inclusive of VAT, materials, labour, Garment design and fittings (if applicable).

For bespoke clients, the Toile Service is included. For Made to Order clients, the Toile Service is an additional package with an additional fee.

Once you have paid the deposit invoice, you will receive a welcome email from the Alonuko team within 7 days confirming your order. If you do not receive the welcome email within this time frame, please contact us as soon as possible to find out the status of your order.

If a Garment is required within 6 calendar months of when the Consultation booking is made, an Express Fee will be applied to the order. Express orders can never be guaranteed and are always subject to atelier availability. Please note, an Express Fee can also be applied if there are delays made by the Client such as, but not limited to; late payments, re-scheduled fittings, or a delayed confirmation as this can cause a delay in the production timeline. 

We offer online Made to Order consultations and Bespoke consultations. Please make sure to book the online specific consultation you want to book and be aware that travelling to London or attending one of our international trunk shows is the only way to try on our sample pieces from our bridal collections in a consultation.

All fittings can be conducted virtually if you are unable to visit London. For virtual Toile fittings, we will ship the Toile to you with a pre paid returns label so that you can send it back to us after the fitting. In this case, you will need a tailor to help fit you under the guidance of our Toile fitting videos. We can also ship your final order to you. Please know that shipping fees are not included in the quote and the client will always be liable for these additional costs. Any additional taxes/customs fees charged by the receiving country is out of Alonuko’s control and this must be settled by the client with the third-party courier in order for them to receive their package.

To cancel or reschedule a fitting appointment, please contact your dedicated liaison who will help you find another suitable date and time. If you miss, cancel or reschedule your virtual or in person fitting appointment less than 2 working days before the original appointment time, there will be a rescheduling fee applied to your order and a new date and time will be confirmed with you. The rescheduling fee is £150 + VAT.

Alterations requested at any time are an additional cost unless the Toile Service has been added to the order. In this case, only minor alterations will be included at the Toile fitting stage. Minor alterations are classed as alterations that can be completed in less than 60 minutes. If any alterations are required, we will provide you with a quote and if necessary, a new order completion date. This fee must be paid in full before any alterations can be completed.

All minor alterations are included in your order if requested by the 2nd fitting. Any alterations requested after the 2nd fitting are chargeable. Minor alterations are classed as alterations that can be completed in less than 60 minutes. If any major alterations are required throughout the process, we will provide you with a quote and if necessary, a new order completion date. This fee must be paid in full before any alterations can be completed.

Before your consultation:

Your consultation fee is refundable if you contact us for a cancellation at least 3 days before your appointment.

After your consultation, before the deposit has been paid:

The Consultation fee paid is non-refundable & non- transferable.

After the deposit has been paid:

All Deposits or Instalment(s) made towards the order are non-refundable & non-transferable.

Returns or refunds are not permitted as all Garments are made to order or bespoke for each client.

Yes, this is possible. You will need to confirm the name of this person in writing to your dedicated liaison and this person will need to provide government issued ID upon collection.