Our Made-to-Order service offers the opportunity to purchase one of our existing designs, crafted exclusively for you. Each gown is hand-made using UK standard sizing. We offer three carefully developed size charts to accommodate different body shapes, ensuring the best possible fit and exceptional quality. Once you have chosen your design, our team will guide you through customisation options, size selection, and fitting appointments to bring your chosen gown to life.

Our Bespoke service is an entirely personalised experience, designed for clients who wish to create a gown that is truly one of a kind. You will work directly with our Creative Director to design your dream gown from concept to completion. This includes custom sketches, fabric sourcing, fittings, and intricate hand-finished detailing. Every bespoke creation is crafted in our London atelier, tailored precisely to your vision and measurements.

To begin your journey with Alonuko, simply submit an enquiry. Once we receive your enquiry, our client care team will share more details about the process, timelines, and next steps. You can then schedule your consultation directly through our website at a time that suits you. After your consultation, when your order is confirmed with a deposit, the creation of your gown will begin.

We recommend placing your Made-to-Order or Bespoke request 12–18 months before your wedding or event. This allows ample time for design development, fittings, and production.
If your timeline is shorter, please contact us - we may be able to accommodate express orders depending on our production schedule.

We work with brides and clients from all over the world. If you’re unable to visit our London atelier, we offer virtual consultations via video call. During this session, we will discuss your design preferences and finalise your order details. Our team will guide you through every step remotely, ensuring you receive the same personalised experience wherever you are.

Yes. We offer in-house alterations for Alonuko gowns to ensure the perfect fit.
For international clients or those unable to return to London, we can provide detailed alteration guidance to your chosen local tailor. Please note that alteration costs are separate from the initial gown purchase unless stated otherwise in your order agreement.

As each Alonuko gown is made to order or bespoke, all sales are final. We do not offer returns, refunds, or exchanges once your order has been confirmed. We are, however, deeply committed to ensuring you are delighted with your gown and will work closely with you throughout the process to ensure every detail meets your expectations.

Please note that online purchases (such as ready-to-wear or accessory orders) are subject to a different returns policy, which will be clearly outlined in our website returns policy.

All prices are shown exclusive of taxes and duties. International clients are responsible for any customs fees, import duties, or local taxes applicable in their destination country. These charges are determined by your local customs authority and are not included in your Alonuko invoice.