Alonuko Terms and Conditions- Bespoke Bridal Service
Last updated: 6th January 2026
This document governs the Bespoke Bridal Service provided by Alonuko. It outlines the terms governing the creation, production and delivery of a bespoke bridal garment designed exclusively for the Client. This Agreement sets out the responsibilities of both parties to ensure a clear, consistent and transparent process throughout the bespoke journey.
1 Definitions and Interpretation
Agreement — This contract between Alonuko Ltd and the Client.
Client — The individual purchasing a Bespoke Garment from Alonuko.
Garment — The custom-designed item(s) produced under the Bespoke Bridal Service.
Consultation — The initial appointment to discuss the Client’s vision, design preferences, and Bespoke requirements.
Consultation Fee — The fee payable at the time of booking a Consultation.
Design Pack — A document including the bespoke sketch, selected fabrics, construction notes, payment plan and important dates.
Deposit — The first instalment of the Order Value, due by the date specified in the Design Pack.
Order — The Bespoke Garment commissioned by the Client.
Order Confirmation — The point at which the Order becomes binding, occurring when the Client has paid the Deposit and signed this Agreement.
Order Confirmation Date — The calendar date on which the Client has paid the Deposit and signed this Agreement. This date is used for determining all contractual timelines except postponements, which are tied to the Deposit payment date.
Deposit Payment Date — The date on which the Client pays the Deposit. This date determines the maximum postponement period.
Production — The phase during which the Garment is constructed after Toile approval.
Toile — A preliminary prototype of the Garment created to test shape, fit and design before final production.
Toile Fitting — The appointment during which the Client tries on the Toile for assessment and design finalisation.
Fabric Sample Pack — A selection of fabrics provided for approval before final design confirmation.
Alterations — Modifications requested after completion of the Garment. Charged separately.
Event Date — The date on which the Garment is required.
Express Period — Six (6) months before the Client’s Event Date.
Express Fee — An additional charge applied when the Garment is required within the Express Period.
Delivery Confirmation Date — The date on which the courier confirms delivery.
Media Consent — The Client’s explicit permission for Alonuko to use images for marketing.
Fitting — Any scheduled appointment during which the Client tries on the Toile or Garment to assess fit, construction or required alterations.
Dispatch Date — The date provided in the Order Pack on which the completed Garment is scheduled to be shipped or collected.
Major Alterations — Significant changes to the Toile or Garment that go beyond minor fit refinements and require substantial additional work, which may include pattern redevelopment, additional materials and/or additional fittings. Major Alterations incur additional Fees.
Minor Alterations — Adjustments made to the Toile or Garment that are limited in scope, do not require substantial additional work, and fall within the agreed fit refinements. Minor Alterations are included up to and including the collection fitting unless otherwise stated in the Order Pack.
2. References to Clauses
References to clauses refer to clauses within this Agreement unless stated otherwise.
3. Headings
Headings are for convenience only and do not affect interpretation.
4. Term
This Agreement begins on the date it is signed by the Client and remains in effect until completion of the Order unless terminated earlier.
5. Bespoke Service Overview
5.1 A Bespoke Order is a unique design created for the Client; however, all intellectual property rights remain with Alonuko. The Client does not receive exclusivity to the design, and Alonuko reserves the right to reuse, adapt or recreate the design for future Clients.
5.2 Bespoke designs are created collaboratively with the Client, but remain the artistic and intellectual property of Alonuko.
5.3 The Client agrees that sketches, patterns, construction techniques and garment concepts belong exclusively to Alonuko and may not be reproduced, commissioned or requested from another designer.
5.4 Alonuko does not imitate designs from other brands. External designs or images may be used for inspiration only, and Alonuko will always reinterpret such references into an original creation.
5.5 The Bespoke process includes design development, Toile creation, fittings and final garment construction.
5.6 Client collaboration is essential throughout the design and fitting phases.
5.7 The Client is responsible for attending all fittings as scheduled.
5.8 Bespoke Orders cannot be converted into Made-to-Order Orders.
6. Consultation and Measurements
6.1 Consultations may be conducted in person at the UK Alonuko bridal suite, virtually or during international trunk shows.
6.2 Consultation Fees apply as outlined at booking.
6.3 The inclusions, policies and Terms and Conditions specific to the Consultation appointment are outlined on the booking form. These Consultation Terms form part of this Agreement and apply to all Consultation appointments.
6.4 Measurements will be taken during an in‐person Consultation wherever possible. Where an in‐person appointment is not feasible, the Client must submit their measurements using the Alonuko Measurement Submission Form.
6.5 Measurements taken by Alonuko during the Consultation or at any other stage are used as a foundation for the Bespoke construction process. These measurements do not constitute a made‐to‐measure guarantee, and the Client accepts that their body may naturally fluctuate over time.
6.6 Where the Client provides their own measurements using the Alonuko Measurement Submission Form: Alonuko is not liable for any inaccuracies. Any resulting adjustments required to correct inaccuracies shall constitute Major Alterations and will incur additional Fees.
6.7 The Client is responsible for notifying Alonuko of any changes to their measurements, weight, posture, physical condition or proportions at the earliest opportunity. Failure to do so may delay Production or require additional fittings.
6.8 Any significant measurement changes (as determined by Alonuko) may require pattern redevelopment, additional materials or extra fittings. Such work will be treated as Major Alterations are charged accordingly.
6.9 Alonuko is not liable for fit issues, delays or additional costs arising from:
● fluctuating body measurements after the Consultation or measurement appointment;
● inaccurate Client‐provided measurements;
● changes in undergarments, shoes or foundation garments used at fittings.
6.10 Production of the Toile will not begin until Alonuko has received the Client’s measurements using the Alonuko Measurement Submission Form, together with any other information reasonably required to proceed.
7. Order Confirmation
7.1 Following the Consultation, Alonuko will issue an Order Pack containing the bespoke sketch, payment schedule and key milestone dates.
7.1.1 Any payment made to Alonuko in connection with a Bespoke Order, including but not limited to the Consultation Fee, Deposit or any instalment, is non‐refundable and non‐transferable, regardless of whether this Agreement has been signed.
7.2 Order Confirmation occurs once the Deposit is paid and this Agreement is signed. From this point, the Order is binding, and all payments made become non‐refundable and non‐transferable.
7.3 Production on the final Garment will not begin until the Client has approved the Toile and any associated Toile alterations in writing. Once approved, no major design changes can be requested.
7.4 If the Client causes delays in completing any requirement necessary for the commencement or progression of Production - including but not limited to submitting measurements, approving fabrics or approving Toile alterations -Alonuko may revise the timeline, apply additional Fees or move the Order into the Express Period where applicable.
7.5 Alonuko is not responsible for delays arising from the Client’s failure to complete required steps promptly. Timeline extensions are not guaranteed and may result in one or more scheduled fittings and/or the dispatch date being revised. Such delays may affect the Client’s ability to receive the Garment by their Event Date.
8. Fees and Charges
8.1 The Order Value includes the bespoke design process, materials, Toile creation and final construction unless stated otherwise in the Order Pack. Minor alterations are included until the collection fitting.
8.2 Additional Fees may apply, including but not limited to the following circumstances:
● Design changes requested after Toile approval.
● Fabric upgrades or changes requested by the Client.
● Client measurement changes requiring pattern redevelopment or additional fittings.
● Major Alterations, regardless of cause.
● Any rescheduled or missed fittings.
● Any out-of-scope requests not listed in the Order Pack.
8.3 All Fees must be paid by the dates specified in the Order Pack. Production may be paused if any payment is overdue. Alonuko is not responsible for delays caused by late payment.
8.4 Prices for fabrics, materials or labour may change due to market fluctuations. If a selected fabric or material increases in cost, the Client will be notified and the updated Fee will apply.
8.5 VAT at 20% is included in the prices for UK Clients. For Clients located outside the United Kingdom, VAT is not charged, and the Client is responsible for any import duties, taxes or customs charges applied by their destination country.
8.6 An Express Fee applies if the Garment is required within six (6) months of the Event Date or where Client delays cause the Order timeline to move into the Express Period.
8.6.1 The Express Fee amount varies depending on the design complexity and production requirements.
8.6.2 The exact Express Fee will be outlined in the Client’s Order Pack prior to production beginning.
8.6.3 Where the Client enters the Express Period after the Deposit has been paid, the Express Fee must be paid in full before production can continue. Production and any scheduled fittings will be paused until the Express Fee has been paid, and any resulting delays will be the responsibility of the Client.
8.7 Scheduled Payments must be made strictly by the due dates specified in the Order Pack. Alonuko is under no obligation to offer revised payment dates, but Clients may submit a request for consideration. Approval or rejection of such a request is at Alonuko’s sole discretion.
8.7.1 All Fees and Scheduled Payments must be paid in GBP. International bank charges, transfer fees or currency conversion fees are the responsibility of the Client.
8.7.2 Late Fees may be applied if Scheduled Payments are overdue. The Late Fee will be between five percent (5%) and ten percent (10%) of the outstanding Scheduled Payment. The exact amount will be determined by Alonuko depending on the duration of the delay and the administrative impact caused.
8.8 Any additional Fees must be paid before the associated work is carried out. Delays in payment may impact Fitting or Dispatch Dates.
8.9 The Client must notify Alonuko at least two (2) working days in advance if they are unable to attend a Fitting.
8.9.1 If the Client fails to provide notice in accordance with clause 8.9, an automatic re‐scheduling Fee will apply.
9. Toile Development
9.1 A Toile service is included in the Bespoke Service within the Order Value.
9.2 The Toile service includes one Toile Fitting, conducted either at the Alonuko United Kingdom bridal suite, online, or in person at another location where offered by Alonuko, unless otherwise stated in the Order Pack. Where an in-person Toile Fitting takes place outside the United Kingdom, additional Fees may apply.
9.3 The purpose of the Toile Fitting is to assess the construction, shape and proportion of the design and to identify any adjustments required to achieve the best possible fit.
9.4 Alonuko is not liable for changes to the Client’s body measurements after the initial measurements have been taken.
9.4.1 Where such changes occur before or after the Toile Fitting and result in the Toile no longer being suitable for fitting, or require work beyond the scope of the agreed Toile adjustments, this will constitute Major Alterations and incur additional Fees.
9.5 The final Garment will be created according to the confirmed Toile measurements and based on the Alterations approved by the Client during the Toile process.
9.6 Once the Toile is approved by the Client in writing, no major design changes may be made. Any further changes requested by the Client after Toile approval may, at Alonuko’s discretion, be treated as Major Alterations and incur additional Fees.
10. Fittings
10.1 Bespoke Garments include one Toile fitting, one second fitting and one collection fitting unless otherwise stated in the Order Pack.
10.2 Additional fittings may incur an additional Fee.
10.3 The number of fittings included in the Order will be outlined in the Order Pack.
10.4 Any in-person fittings taking place outside the UK may incur additional Fees.
10.5 Once the collection fitting is completed, the Garment is considered complete.
10.6 Fit concerns arising from post‐fitting body changes are not defects and may require paid Alterations.
10.7 Minor alterations are included until the collection fitting. Any minor adjustments requested after the collection fitting will be treated as paid Alterations.
10.8 All Major Alterations, regardless of cause, are chargeable and will require a revised timeline where applicable.
10.9 If the Client arrives late to a scheduled Fitting, the appointment will end at the scheduled time, and any lost time will not be extended. Where the Fitting must be rescheduled, a re‐scheduling Fee will apply.
10.9.1 The applicable re‐scheduling Fee will be outlined in the Order Pack.
11. Alterations Service
11.1 Alterations refer to adjustments made to the Garment after construction in order to improve fit or finish.
11.2 Minor Alterations are adjustments made to the Toile or Garment that are limited in scope, do not require substantial additional work, and fall within the agreed fit refinements. Minor Alterations are included up to, but not at, the collection fitting unless otherwise stated in the Order Pack. No Alterations may be carried out at the collection fitting without an additional Fee.
11.3 Major Alterations are significant changes to the Toile or Garment that go beyond minor fit refinements and require substantial additional work, which may include pattern redevelopment, additional materials and/or additional fittings. All Major Alterations are chargeable regardless of cause.
11.4 Alterations required as a result of body measurement changes, changes in posture, weight fluctuation or changes to foundation garments are not defects.
11.5 Any Alterations requested after the collection fitting will be treated as chargeable Alterations.
11.6 Alonuko is under no obligation to provide ongoing Alterations services after the Garment has been collected or dispatched.
11.7 Alterations do not extend the Event Date, and any additional time required to complete Alterations may result in revised fitting or dispatch timelines.
11.8 Where chargeable Alterations are required, Alonuko will assess the work and provide a quotation to the Client. No Alterations will be carried out until the Client has approved the quotation in writing and paid the applicable Fees. Any time required to complete approved Alterations may result in revised fitting or dispatch timelines.
12. Delivery / Collection
12.1 The Client may collect the Garment in person from the Alonuko United Kingdom bridal suite only, or request delivery by courier, subject to availability and the payment of any applicable Delivery Fees.
12.2 Full payment of the Order Value and any outstanding Fees must be received by Alonuko before the Garment will be released for collection or dispatched.
12.3 Where the Garment is collected in person, whether by the Client or by a third party authorised by the Client, the Client is deemed to have inspected and accepted the Garment in its current condition at the point of collection. Risk in the Garment transfers to the Client upon collection.
12.4 Where the Garment is delivered by courier, risk in the Garment transfers to the Client upon delivery confirmation by the courier.
12.5 Alonuko is not responsible for delays, loss or damage caused by third-party couriers once the Garment has been dispatched.
12.6 Where the Garment is delivered by courier, the Client must try on the Garment within three (3) days of the Delivery Confirmation Date. This clause does not apply to Garments collected in person, which are deemed accepted at the point of collection in accordance with clause 12.7.
12.7 Where the Garment is delivered by courier, any concerns or dissatisfaction relating to the Garment must be notified to Alonuko in writing within seven (7) days of the Delivery Confirmation Date. Where the Garment is collected in person, the Order is deemed accepted at the point of collection, and no post-collection concerns will be considered part of the original Order.
13. Our Liability
13.1 Nothing in this Agreement limits or excludes Alonuko’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
13.2 Alonuko shall provide the Bespoke Bridal Service and produce the Garment with reasonable skill and care and in accordance with its internal quality standards.
13.3 Subject to clause 13.1, Alonuko shall not be liable for:
● changes to the Client’s body measurements occurring after the Toile has been approved;
● fabric behaviour, wear or performance outside reasonable expectations;
● issues arising from foundation garments, footwear or undergarments not supplied by Alonuko;
● loss of or damage to accessories or items not produced by Alonuko;
● zip failure, wear or malfunction arising after the collection fitting or, where applicable, after delivery.
13.4 Alterations requested for personal preference, fit refinement, or resulting from body measurement changes do not constitute defects.
13.5 Subject to clause 13.1, Alonuko shall not be liable for any consequential, indirect or special losses, including but not limited to loss of enjoyment, wedding-related costs or third-party expenses.
13.6 Where Alonuko fails to produce the Garment in accordance with the specifications set out in the Order Pack or its internal quality standards, Alonuko’s liability shall, at its sole discretion, be limited to one of the following remedies:
● repairing the affected part of the Garment where reasonably possible;
● replacing the affected part of the Garment where reasonably possible; or
● refunding the amounts paid by the Client towards the Order Value.
13.7 Subject to clause 13.1, Alonuko’s total aggregate liability arising out of or in connection with this Agreement shall be limited to the total amount paid by the Client for the Order.
14. Order Cancellation
14.1 If the Client cancels the Order at any time, any payments made to Alonuko in connection with the Order, including the Consultation Fee, Deposit, instalments and any additional Fees, are non-refundable and non-transferable.
14.2 Where the Client cancels the Order after Production has commenced, any work in progress will not be completed or delivered.
14.3 If Alonuko cancels the Order due to a breach of this Agreement by the Client, including but not limited to non-payment, late payment, failure to approve required materials, failure to attend fittings, unresponsiveness, or failure to comply with agreed deadlines, any payments made by the Client are non-refundable and non-transferable.
14.4 If an Order is cancelled before the Deposit has been paid, the Consultation Fee paid remains non-refundable and non-transferable.
14.5 Bespoke Garments are created specifically for the Client and are not eligible for return or exchange.
14.6 Where the Client becomes unresponsive for a continuous period of thirty (30) days and such unresponsiveness prevents or materially delays progression of the Order, Alonuko reserves the right to cancel the Order. In such circumstances, all payments made by the Client remain non-refundable and non-transferable.
15. Postponements
15.1 Where the Client postpones their Event Date for reasons unrelated to a Pandemic or Epidemic, Alonuko may, at its discretion, accommodate revised fitting and/or dispatch timelines.
15.2 Any postponement may only be accommodated for a maximum of twenty-four (24) months from the Deposit Payment Date.
15.3 Following the expiry of the maximum postponement period, the Order will be deemed complete and closed.
15.4 Any work requested after the Order has been closed will constitute a new Order subject to new Fees, timelines and Terms and Conditions.
16. Pandemics / Epidemics
16.1 If, due to published official Government guidance in response to a Pandemic or Epidemic, the Client is required to change the date of their Event, and this impacts the original Dispatch Date, the following measures will apply:
16.1.1 The Client must notify Alonuko via email as soon as reasonably possible, providing evidence of or reference to the relevant Government guidance.
16.1.2 The Client will have twenty-one (21) calendar days from the date of notification to provide Alonuko with a new confirmed Event Date.
16.1.3 All payments made toward the original Order will remain valid and may be transferred to the new Event Date, provided the new date falls within sixteen (16) calendar months of the original Event Date.
16.1.4 Alonuko will make reasonable efforts to accommodate the revised timeline, subject to production capacity and availability.
16.1.5 If the Client reschedules the Event Date beyond sixteen (16) calendar months from the original Event Date, all payments made will remain non-refundable and non-transferable.
16.1.6 All previously issued payment deadlines will remain in force unless otherwise stated by Alonuko in writing.
16.2 If the Client voluntarily changes their Event Date due to personal concerns about potential future restrictions, the following measures will apply:
16.2.1 The Client must notify Alonuko via email of their intention to voluntarily reschedule.
16.2.2 The Client will have twenty-one (21) calendar days from notification to provide a new confirmed Event Date.
16.2.3 Payments made will remain valid for up to twelve (12) calendar months from the original Event Date.
16.2.4 Alonuko will make reasonable efforts to accommodate the revised Event Date, subject to availability.
16.2.5 If the new Event Date is more than twelve (12) months after the original Event Date, all payments will remain non-refundable and non-transferable.
16.2.6 All previously issued payment deadlines will remain unchanged unless Alonuko provides written confirmation otherwise.
16.3 If the Client cancels their Event due to the impact of a Pandemic or Epidemic, the standard cancellation policy outlined in Section 14 will apply.
16.4 If a Pandemic or Epidemic impacts Alonuko’s production capacity, staffing levels or access to materials, Alonuko may revise the Dispatch Date or collection fitting date as reasonably required. Any revised dates will be communicated to the Client in writing.
16.5 If fabrics, materials or components required for Production become delayed or unavailable due to a Pandemic or Epidemic, Alonuko may source suitable alternatives or adjust the Production timeline as necessary. Alonuko will notify the Client of any material changes.
16.6 Orders cannot be paused or placed on hold indefinitely. If the Client does not provide a revised Event Date within the timeframes specified in clauses 16.1 or 16.2, the Order will be deemed cancelled by the Client, and Section 14 will apply.
16.7 Following widespread disruption caused by a Pandemic or Epidemic, production scheduling will be managed at Alonuko’s discretion based on capacity, feasibility and order urgency. Revised Dispatch Dates will be allocated fairly, but cannot be guaranteed to align with the Client’s preferred timeline.
16.8 Where a revised Event Date results in the Order being delivered more than twelve (12) months after the Deposit Payment Date, Alonuko reserves the right to apply updated pricing or additional Fees if production costs have materially increased. Any adjustments will be communicated to the Client in writing.
16.9 Government-mandated business closures or restrictions arising from a Pandemic or Epidemic do not entitle the Client to a refund. Production and timelines may be adjusted under this Section 16, and the cancellation policy in Section 14 remains applicable.
17. Indemnity
Each party shall indemnify and hold harmless the other against any losses, damages, liabilities or costs arising from a breach of this Agreement, except where such losses arise from the other party’s negligence or wilful misconduct.
18. Mediation
18.1 In the event of a dispute, the parties shall first attempt to resolve the matter amicably through informal discussions for a period of thirty (30) days.
18.2 If the dispute cannot be resolved through informal discussions, the parties agree to attempt mediation before commencing legal proceedings.
19. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, correspondence or agreements relating to the Bespoke Bridal Service.
20. Notices
20.1 Any notice given under this Agreement must be in writing and sent by email or post to the contact details provided by the relevant party.
21. Governing Law
21.1 This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.
21.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement. Definitions
22. Privacy Policy
Introduction
This Privacy Notice explains the types of personal data we collect, how we use it, how we store and protect it, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018). Alonuko Ltd is committed to safeguarding your personal data and being fully transparent about how it is processed.
22.1 Data Controller
Alonuko Ltd is the Data Controller responsible for your personal data. For all enquiries regarding data protection, please contact us at: vip@alonuko.co.uk.
22.2 What Personal Data We Collect
We may collect the following categories of personal data:
● Identity Data: full name, title, social media handle.
● Contact Data: email address, telephone number, home address and delivery address.
● Enquiry Data: information submitted via our enquiry forms, including event dates and garment preferences.
● Order Data: details relating to your garment, fittings, and purchase history.
● Communication Data: emails, messages, and call history.
● Image Data: photographs provided by you or taken with your consent.
● Marketing Preferences: your choices regarding promotional material.
We do not knowingly collect data relating to children.
22.3 How We Collect Personal Data
We collect personal data when:
● You make an enquiry or complete any Alonuko form.
● You book or attend a Consultation or fitting.
● You communicate with us via email, website, social media or phone.
● You purchase a garment or request services from us.
● You provide images for marketing or portfolio use (where consent is separately obtained).
22.4 Lawful Bases for Processing
We process your personal data under the following lawful bases:
● Contract Necessity – to process your Order, communicate with you about your garment, schedule fittings and manage payments.
● Legitimate Interests – to respond to enquiries, manage business performance, improve services and maintain records.
● Consent – for sending marketing communications and for all image use on social media and advertising platforms. Consent can be withdrawn at any time.
● Legal Obligation – to retain certain financial records for HMRC compliance.
22.5 How We Use Your Personal Data
We use your data to:
● Provide and manage your Made-to-Order or Bespoke service.
● Communicate updates, fitting schedules and order details.
● Process payments and send invoices.
● Send marketing communications where you have opted in.
● Post your images only where you have explicitly consented to image use.
● Improve business processes and customer service.
22.6 Marketing Communications
Marketing emails are sent only where you have opted in or given clear consent. You may withdraw consent at any time by emailing vip@alonuko.co.uk or clicking ‘unsubscribe’ on any marketing email.
22.7 Social Media and Image Use
Images will only be used on social media or for advertising where you have provided separate, explicit consent. Consent for image use is not a condition of purchasing a product and may be withdrawn at any time.
22.8 How We Protect Your Personal Data
We take appropriate security measures to protect your data, including:
● Password-protected systems and restricted access.
● Secure cloud storage providers with industry-standard safeguards.
● Regular password updates where security concerns arise.
● Internal policies governing safe data handling.
22.9 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Certain categories of data are retained indefinitely where a legitimate business need exists, such as service improvement, reporting, and size chart development. Retention periods are as follows:
● Enquiry Data: retained indefinitely for internal analytics, customer service records, business planning and performance reporting, unless the Client requests deletion. Where possible, this information may be anonymised or aggregated.
● Measurement Data: may be retained indefinitely in anonymised or aggregated form for the development and refinement of Alonuko size charts and production standards. Identifiable measurement data will be retained only where required for active or upcoming Orders.
● Client Order Data: retained indefinitely for internal business use, including order verification, garment development, production referencing, historical record‐keeping and service improvement. Certain elements of Client Order Data (such as financial records) will be retained for a minimum of six (6) years where required by law, after which they will continue to be stored as part of Alonuko’s permanent archive and cannot be deleted upon request.
● Marketing Data: retained until the Client withdraws consent.
● Image Data: retained until consent is withdrawn or until the content has been used for its permitted purpose.
22.10 Sharing Your Personal Data
We do not sell or trade your personal data. We may share limited data only with trusted service providers acting as Data Processors, including:
● Payment processors (e.g., Stripe or similar).
● Email and cloud storage providers.
● Delivery and courier services.
● CRM or booking systems used internally.
These partners are contractually required to safeguard your data.
22.11 International Transfers
Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data in accordance with UK GDPR.
22.12 Your Rights
You have the right to request:
● Access to the personal data we hold about you.
● Correction of inaccurate or incomplete data.
● Deletion of your personal data (in certain circumstances).
● Restriction of processing.
● Withdrawal of consent for marketing or image use.
● A copy of your data in a portable format.
● That we stop processing your personal data for direct marketing.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
22.13 Contact Information
Email: vip@alonuko.co.uk, enquiries@alonuko.co.uk
Tel: 02072052327
Address: Unit 3, 40 Creek Road, SE8 3FH
23. Media & Image Consent
23.1 By default, Alonuko will only use Client images (including wedding photographs, fitting images, or any images shared by the Client) on social media, the Alonuko website, or in marketing materials where explicit
consent has been provided.
23.2 The Client may provide this explicit consent by selecting the tick-box included at the signature stage of this Agreement.
23.3 Consent for image use is entirely optional and is not a condition of purchasing a garment or using Alonuko services.
23.4 The Client may withdraw consent at any time by emailing vip@alonuko.co.uk. Withdrawal of consent will not affect any image use that has already taken place before the withdrawal request was received.