Alonuko Terms and Conditions - Made‑to‑Order
Last updated: 6th January 2026
This document sets out the terms and conditions governing the sale of all Made‑to‑Order garments provided by Alonuko. It supersedes all previous versions of the Terms and Conditions.
1. Definitions and Interpretation
In this Agreement, the following terms have the meanings set out below:
Alteration Fee - Additional charges for Alterations.
Alterations - Any modification, major or minor, requested by the Client after completion of the Garment.
Balance - The final payment towards the Order.
Bespoke Order - An Order that becomes bespoke due to customisations or requirements beyond the Made-to-Order service.
Bridal Collection - The collection of Alonuko-designed dresses available for purchase through the Made-to-Order service.
Client - The individual purchasing a Garment from Alonuko.
Collection - When the Client collects their Order.
Collection Fitting - The appointment during which the Client tries on their completed Garment.
Completion Date - The scheduled date on which the Garment is due to be completed as outlined in the Order Pack.
Consultation - The initial appointment between Alonuko and the Client to begin the ordering process.
Consultation Fee - The fee payable at the time of booking a Consultation appointment, as outlined in the Consultation booking terms.
Delivery - The dispatch of the Order to the Client via a third-party courier.
Delivery Confirmation Date - The date on which the courier confirms delivery of the Order to the delivery address provided by the Client.
Deposit - The first instalment of the Order Value, due by the date specified in the Order Pack.
Dispatch Date - The scheduled date on which the completed Garment will be shipped to the Client once all Fees have been paid.
Event Date - The date of the Client’s wedding or occasion for which the Garment is required.
Express Fee - The additional charge applied when a Garment is required within the Express Period.
Express Order - A Garment required within the Express Period.
Express Period - Six (6) months before the Client’s event date.
Fee(s) - Payment for individual services provided by Alonuko.
Garment - The item(s) of clothing designed and made for the Client.
Important Dates - Key dates outlined in the Order Pack, including payment deadlines, Collection Fitting date and dispatch date where applicable.
Instalment(s) - Scheduled payments towards the Order Value.
International Client - A Client whose residence is outside the UK.
Late Fee - A fee added to the Order if scheduled payments are overdue.
Made-to-Order - A service in which Garments from the Alonuko Bridal Collection are produced in a UK standard size.
Measurement Guide - Instructions provided by Alonuko to assist Clients in taking accurate body measurements.
Order - The Garment(s) purchased.
Order Confirmation - The point at which the Order becomes binding, occurring when the Client has paid the Deposit and signed this Agreement.
Order Confirmation Date - The calendar date on which the Client has paid the Deposit and signed this Agreement. This date is used for determining all contractual timelines except postponements, which are tied to the Deposit payment date.
Order Pack - A document including Order details, payment plan, Garment picture and Important Dates.
Order Value - The total sum of the Order.
Production - The phase during which Alonuko manufactures the Garment following size confirmation.
Scheduled Payment(s) - Deposit, Instalments and the Balance, each with specified due dates.
Size Submission Form - The form provided by Alonuko which Clients must complete if measurements cannot be taken in person.
2. References to Clauses
References to clauses are, unless otherwise stated, references to clauses of this Agreement.
3. Headings
The headings to the clauses are for convenience only and shall not affect the construction or interpretation of this Agreement.
4. Term
The Agreement begins on the date it is signed by the Client and remains in effect until completion of the Order, unless terminated earlier in accordance with this Agreement.
5. Made‑to‑Order Service
5.1 A Made‑to‑Order Order means the Garment(s) have been chosen from the Alonuko Bridal Collection.
5.2 All Garments are made specifically for the Client.
5.3 Garments are produced in a UK standard size only, based on the Client’s body measurements.
5.4 During an in‑person Consultation, Alonuko will take measurements where possible. Otherwise, Clients must submit measurements using Alonuko’s Size Submission Form.
5.5 Consultants will use measurements to suggest the closest UK standard size. The Client will be given the opportunity to review the size chart before confirming their chosen size.
5.6 If measurements fall between two sizes, the consultant will recommend the larger size by default; however, the Client makes the final decision.
5.7 The Client must confirm their selected size in writing. Once confirmed, production will begin and no changes can be made.
5.8 Made‑to‑Order garments proceed directly from size confirmation to production to completion. There are no intermediate fittings.
5.9 Alterations for personal fit are not included and may be requested at the Client’s cost after completion.
5.10 Customisations may be possible and can be requested by the Client.
• 5.10.1 Available customisation options are determined by Alonuko.
• 5.10.2 Customisations can be confirmed at the Consultation appointment.
• 5.10.3 Customisations must be confirmed before production begins.
• 5.10.4 Customisations require Alonuko’s approval.
• 5.10.5 Customisations incur additional Fees.
6. Consultation and Measurements
6.1 Consultations may be booked in person at the UK Alonuko bridal suite, virtually or during an international Alonuko Trunk Show.
6.2 Consultation Fees apply as outlined at booking.
6.3 The inclusions, policies and Terms and Conditions specific to the Consultation appointment are outlined on the booking form. These Consultation Terms form part of this Agreement and apply to all Consultation appointments.
6.4 Measurements will be taken during an in‑person Consultation where possible; otherwise, Clients submit measurements using the Alonuko Size Submission Form.
6.5 Clients submitting their own measurements are fully responsible for accuracy.
• 6.5.1 Alonuko is not liable for incorrect size selection due to inaccurate measurements.
• 6.5.2 Clients are fully liable for the measurements they provide.
• 6.5.3 Alonuko is not liable for fit issues arising from changes in measurements after submission.
6.6 Measurements taken by Alonuko are used solely to recommend a UK standard size and do not constitute a made‑to‑measure service.
7. Order Confirmation
7.1 Following an Order or Consultation, Alonuko will provide an Order Pack including Order Value, Fees, Garment image, fitting dates and payment plan details.
7.2 Production will not begin until all the following conditions are met:
· The full Deposit has been received by the date specified in the Order Pack;
· The Client has signed the Terms and Conditions; and
· The Client has confirmed their selected UK standard size in writing.
7.2.1 For the avoidance of doubt, Order Confirmation occurs once the Deposit is paid and this Agreement is signed, and size confirmation relates only to the commencement of production.
7.3 Once the size is confirmed and production begins, no amendments can be made.
8. Fees and Charges
8.1 Fees include materials and labour.
8.2 Fees may be added if the Client adds items or services.
8.3 VAT at 20% is included in the prices for UK Clients. For Clients located outside the United Kingdom, VAT is not charged, and the Client is responsible for any import duties, taxes or customs charges applied by their destination country.
8.4 An Express Fee applies if the Garment is required within six (6) months of the Event Date. The Express Fee amount varies depending on the design complexity and production requirements. The exact Express Fee will be outlined in the Client’s Order Pack prior to production beginning.
8.5 Client‑caused delays (late payments, late approvals, rescheduled fittings, etc.) may result in Express Fees.
8.6 In the event that an Express Fee is incurred, the Client will be notified and the Express Fee will be added to the Order Pack invoice and payment plan. The Client is responsible for paying the Express Fee in accordance with the updated payment schedule.
• 8.6.1 Where the Client enters the Express Period after the Deposit has been paid, the Express Fee must be paid in full before production can continue. Production will be paused until the Express Fee has been paid, and any resulting delays will be the responsibility of the Client.
8.7 Scheduled Payments must be made by the due dates specified in the Order Pack. Alonuko is under no obligation to offer revised payment dates, but Clients may submit a request for consideration. Approval or rejection of such a request is at Alonuko’s sole discretion.
• 8.7.1 A payment is deemed received once it has cleared in Alonuko’s bank account or has been confirmed as successful by Alonuko’s online payment processing provider.
8.8 Alterations are not included in the Order Value. Quotes for alterations required for personal fit are given after completion and after the Collection Fitting.
8.9 Late Fees may be applied if Scheduled Payments are overdue. The Late Fee will be between five percent (5%) and ten percent (10%) of the outstanding Scheduled Payment. The exact amount will be determined by Alonuko depending on the duration of the delay and the administrative impact caused.
8.10 If the Client arrives late to the Collection Fitting, the appointment will end at the scheduled time and the lost time will not be extended. If the appointment must be rescheduled, a re‑scheduling Fee will apply.
• 8.10.1 The applicable re‑scheduling Fee will be outlined in the Order Pack.
8.11 The Client must notify Alonuko by email at least two (2) working days in advance if they are unable to attend the Collection Fitting.
• 8.11.1 If the Client fails to provide notice in accordance with clause 8.11, an automatic re‑scheduling Fee will apply.
8.12 All Fees and Scheduled Payments are charged in GBP (£). Currency conversion or bank fees are the Client’s responsibility.
9. Alteration Service
9.1 Alonuko offers an optional Alteration service for Made‑to‑Order garments after completion.
9.2 Alterations may be required for personal fit and are the Client’s responsibility.
9.3 Alterations are quoted during the Collection Fitting, and the quote and payment date are provided after the fitting.
9.4 All Alterations are subject to availability and charged separately.
9.5 Alterations must be requested during the Collection Fitting.
9.6 The Collection Fitting must take place for any alterations to be identified and assessed by an Alonuko team member.
9.7 The alteration payment must be paid before Alterations work begins.
9.8 A revised Completion Date and/or a revised Collection Fitting date will be issued to reflect the timeframe required to carry out the Alterations. Such revised dates shall replace any previously provided dates for the purposes of the Alteration work and will form part of the Client’s updated Order timeline.
10. Delivery / Collection
10.1 The Client may collect their Order in person at the Alonuko premises or request delivery via a third‑party courier service. Where courier delivery is requested, the Order shall be deemed delivered once the courier has confirmed delivery to the delivery address provided by the Client. Alonuko is not liable for any loss, delay or damage occurring while the Order is in transit, although Alonuko may assist the Client in liaising with the courier where appropriate.
10.2 The Collection Fitting is the first and only fitting offered for Made‑to‑Order garments and can only take place at the Alonuko premises.
• 10.2.1 The Client may try on the Garment and confirm it matches the Order.
• 10.2.2 Alterations may be requested during this appointment.
• 10.2.3 All requested Alterations are chargeable.
10.2.4 Any concerns or dissatisfaction relating to the Garment must be raised by the Client during the Collection Fitting. Concerns raised after the Collection Fitting will not be considered part of the original Order and may be subject to additional Fees.
10.3 The full Order Value and all Fees must be paid before the Client can take possession of the Order.
10.4 Delivery Fees are charged separately and must be paid before dispatch. Alonuko is not responsible for tax or customs charges.
• 10.4.1 Delivery Fees are not included in the price of the Garment.
• 10.4.2 Alonuko is not responsible for any delivery-related fees charged by third‑party couriers or customs authorities.
10.5 Post‑Delivery Inspection and Notification Requirements:
· 10.5.1 The Client must try on the Garment within three (3) days of delivery to assess fit and confirm that the Garment matches the Order specifications.
· 10.5.2 The Client must notify Alonuko within seven (7) days of the delivery confirmation date if they have any concerns regarding the Garment, including but not limited to quality, fit, defects or discrepancies.
· 10.5.3 Alonuko will not be liable for concerns raised after this seven‑day notification window, and any requests made outside this timeframe.
· 10.5.4 If the Client seeks services from a local tailor, the Client may contact Alonuko for guidance. However, Alonuko is not responsible for work carried out by third‑party tailors.
10.6 If the Order Value or the Delivery Fee is not paid in full by the dispatch date outlined in the Order Pack or shipment details, the Order will not be dispatched, and a new dispatch date will be issued. Any resulting delay shall be the responsibility of the Client.
10.7 Once the Order has been dispatched, the Client will receive an email from Alonuko with the shipment details, including the tracking number and delivery address. For international deliveries, the email may also include information about possible customs fees.
10.8 If the Client does not receive the Order by the estimated delivery date provided in the shipment details, the Client must notify Alonuko immediately so that Alonuko can assist in liaising with the courier.
11. Our Liability
11.1 Alonuko guarantees the quality and finishing of the Garment.
11.1.1 The quality guarantee does not extend to zips. Any zip issues arising after the Collection Fitting or after Delivery are not the responsibility of Alonuko.
11.1.2 All zips are tested by Alonuko prior to the Collection Fitting for the Client’s assurance.
11.2 Alonuko is not liable for incorrect measurements or size submissions provided by the Client.
11.3 Alonuko is not liable for fit issues if:
· The Client’s measurements change after submission;
· The Client selects a size against consultant advice; or
· The Client selects a size differing from the recommended size.
11.4 Alterations required for personal fit are not considered defects and are chargeable.
11.5 Alonuko is not liable for consequential, special or indirect losses.
11.6 If Alonuko fails to produce the Garment in accordance with the specifications outlined in the Order Pack, or if the Garment does not meet Alonuko’s quality standards, Alonuko’s liability is limited to one of the following remedies (at Alonuko’s discretion):
• 11.6.1 Repairing or replacing the affected Garment where possible; or
• 11.6.2 Refunding the Client the amounts paid towards the Order Value.
11.7 Alonuko’s total aggregate liability to the Client arising under or in connection with this Agreement shall not exceed the amount paid by the Client for the Order.
11.8 Nothing in this Agreement shall exclude or limit Alonuko’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
12. Order Cancellation
12.1 If the Client cancels the Order at any time, any Deposit(s), Instalment(s) and Balance(s) paid towards the Order are non-refundable and non-transferable.
12.2 If the Client cancels the Order at any time, any progress made on the Order will not be completed or delivered to the Client.
12.3 If Alonuko must cancel the Order due to a breach of this Agreement by the Client (including, but not limited to, non-payment, late payment, refusal to confirm size, or failure to comply with required deadlines), any payments paid towards the Order Value are non-refundable and non-transferable.
12.4 Consultation Fees are refundable minus the transaction fee if the Consultation appointment is cancelled more than three (3) calendar days in advance.
• 12.4.1 If the Consultation appointment is cancelled within three (3) days prior to the Consultation date, the Consultation Fee is non-refundable and non-transferable.
12.5 If the Client has scheduled a Consultation during a Trunk Show, pop-up or tour event, the cancellation policy specific to that event will override the policy set out in this Agreement.
• 12.5.1 The cancellation policy for Consultation appointments during a Trunk Show, pop-up or tour event will be outlined on the booking form.
12.6 If an Order is cancelled before the Deposit has been paid, the Consultation Fee paid is non-refundable and non-transferable.
12.7 No returns are permitted, as Garment(s) are made to order specifically for the Client.
12.8 Unresponsiveness: If the Client becomes unresponsive for a period of thirty (30) consecutive days and this causes a delay to the Order or prevents Alonuko from progressing the Order, Alonuko reserves the right to cancel the Order. In such circumstances, all payments made by the Client, including Deposit and Balance, are non-refundable and non-transferable in line with this Clause 12.
12.9 Postponements (Non‑Pandemic/Epidemic Related): Where a Client postpones their Event Date for reasons unrelated to a Pandemic or Epidemic, Alonuko may accommodate a revised Completion Date; however, the Order may only be extended for a maximum period of twenty‑four (24) months from the Deposit payment date.
· 12.9.1 After this 24‑month period, the Order will be deemed completed and closed, regardless of the new Event Date.
· 12.9.2 No further extensions will be granted beyond this 24‑month limit.
· 12.9.3 Any work required following the closure of the Order will constitute a new Order and will be subject to new Fees, timelines and Terms.
· 12.9.4 Payments made toward the original Order remain non‑refundable and non‑transferable.
13. Pandemics/Epidemics
13.1 If, due to published official Government guidance in response to a Pandemic or Epidemic, the Client is required to change the date of their event and this impacts the original Completion Date or Dispatch Date, the following measures will apply:
• 13.1.1 The Client must notify Alonuko via email as soon as reasonably possible, providing evidence or reference to the relevant Government guidance.
• 13.1.2 The Client will have twenty‑one (21) calendar days from the date of notification to provide Alonuko with a new confirmed Event Date.
• 13.1.3 All payments made toward the original Order will remain valid and may be transferred to the new Event Date, provided the new date falls within sixteen (16) calendar months of the original Event Date.
• 13.1.4 Alonuko will make reasonable efforts to accommodate the revised timeline, subject to production capacity and availability.
• 13.1.5 If the Client reschedules the Event Date beyond sixteen (16) calendar months from the original date, all payments made will remain non‑refundable and non‑transferable.
• 13.1.6 All previously issued payment deadlines will remain in force unless otherwise stated by Alonuko in writing.
13.2 If the Client voluntarily changes their Event Date due to personal concerns about potential future restrictions, the following measures will apply:
• 13.2.1 The Client must notify Alonuko via email of their intention to voluntarily reschedule.
• 13.2.2 The Client will have twenty‑one (21) calendar days from notification to provide a new confirmed Event Date.
• 13.2.3 Payments made will remain valid for up to twelve (12) calendar months from the original Event Date.
• 13.2.4 Alonuko will make reasonable efforts to accommodate the revised date, subject to availability.
• 13.2.5 If the new Event Date is more than twelve (12) months after the original date, all payments will remain non‑refundable and non‑transferable.
• 13.2.6 All previously issued payment deadlines will remain unchanged unless Alonuko provides written confirmation otherwise.
13.3 If the Client cancels their event due to the impact of a Pandemic or Epidemic, the standard cancellation policy outlined in Clause 13 applies.
• 13.3.1 If the Order is cancelled after the Deposit or Balance has been paid, the Client will forfeit those amounts in accordance with Clause 13.
13.4 If a Pandemic or Epidemic impacts Alonuko’s production capacity, staffing levels or access to materials, Alonuko may revise the Completion Date, Dispatch Date or Collection Fitting date as reasonably required. Any revised dates will be communicated to the Client in writing.
13.5 If fabrics, materials or components required for Production become delayed or unavailable due to a Pandemic or Epidemic, Alonuko may source suitable alternatives or adjust the Production timeline as necessary. Alonuko will notify the Client of any material changes.
13.6 Orders cannot be paused or placed on hold indefinitely. If the Client does not provide a revised Event Date within the timeframe specified in clauses 14.1 or 14.2, the Order will be deemed cancelled by the Client and Clause 13 will apply.
13.7 Following widespread disruption caused by a Pandemic or Epidemic, production scheduling will be managed at Alonuko’s discretion based on capacity, feasibility and order urgency. Revised Completion or Dispatch Dates will be allocated fairly but cannot be guaranteed to align with the Client’s preferred timeline.
13.8 Where a revised Event Date results in the Order being delivered more than twelve (12) months after the Deposit payment date, Alonuko reserves the right to apply updated pricing or Fees if production costs have materially increased. Any adjustments will be communicated to the Client in writing.
13.9 Government‑mandated business closures or restrictions arising from a Pandemic or Epidemic do not entitle the Client to a refund. Production and timelines may be adjusted under this Section 13, and the cancellation policy in Clause 13 remains applicable.
14. Indemnity
Both parties agree to indemnify and hold harmless each other from claims or liabilities arising from performance of this Agreement, except where caused by gross negligence or wilful misconduct of the other party.
15. Mediation
15.1 Any dispute arising out of this Agreement shall be subject to alternative dispute resolution.
15.2 Within thirty (30) calendar days after identifying a dispute, both parties shall use best efforts to seek an informal resolution.
16. Entirety
16.1 This Agreement contains the entire agreement of the Parties.
16.2 No modification may be made unless in writing and signed by both Parties.
17. Notices
Notices shall be in writing and may be delivered personally, by recorded delivery, registered post, or by email to the addresses provided by the Parties.
18. Third Party Rights
The Contracts (Rights of Third Parties) Act 1999 does not apply. No third party has rights under this Agreement.
19. Governing Law and Jurisdiction
19.1 This Agreement is governed by the laws of the United Kingdom.
19.2 All actions are subject to the limitations set forth in these Terms.
19.3 Legal proceedings must be brought solely in the UK courts.
19.4 If any clause is held invalid, the remainder shall remain in full force.
• 19.4.1 If any representation conflicts with this Agreement, the Agreement takes precedence.
• 19.4.2 Nothing removes the Client’s statutory consumer rights.
20. Privacy Policy
Introduction
This Privacy Notice explains the types of personal data we collect, how we use it, how we store and protect it, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018). Alonuko Ltd is committed to safeguarding your personal data and being fully transparent about how it is processed.
20.1 Data Controller
Alonuko Ltd is the Data Controller responsible for your personal data. For all enquiries regarding data protection, please contact us at: vip@alonuko.co.uk.
20.2 What Personal Data We Collect
We may collect the following categories of personal data:
· Identity Data: full name, title, social media handle.
· Contact Data: email address, telephone number, home address and delivery address.
· Enquiry Data: information submitted via our enquiry forms, including event dates and garment preferences.
· Order Data: details relating to your garment, fittings, and purchase history.
· Communication Data: emails, messages, and call history.
· Image Data: photographs provided by you or taken with your consent.
· Marketing Preferences: your choices regarding promotional material.
We do not knowingly collect data relating to children.
20.3 How We Collect Personal Data
We collect personal data when:
· You make an enquiry or complete any Alonuko form.
· You book or attend a Consultation or fitting.
· You communicate with us via email, website, social media or phone.
· You purchase a garment or request services from us.
· You provide images for marketing or portfolio use (where consent is separately obtained).
20.4 Lawful Bases for Processing
We process your personal data under the following lawful bases:
· Contract Necessity – to process your Order, communicate with you about your garment, schedule fittings and manage payments.
· Legitimate Interests – to respond to enquiries, manage business performance, improve services and maintain records.
· Consent – for sending marketing communications and for all image use on social media and advertising platforms. Consent can be withdrawn at any time.
· Legal Obligation – to retain certain financial records for HMRC compliance.
20.5 How We Use Your Personal Data
We use your data to:
· Provide and manage your Made-to-Order or bespoke service.
· Communicate updates, fitting schedules and order details.
· Process payments and send invoices.
· Send marketing communications where you have opted in.
· Post your images only where you have explicitly consented to image use.
· Improve business processes and customer service.
20.6 Marketing Communications
Marketing emails are sent only where you have opted in or given clear consent.
You may withdraw consent at any time by emailing vip@alonuko.co.uk or clicking ‘unsubscribe’ on any marketing email.
20.7 Social Media and Image Use
Images will only be used on social media or for advertising where you have provided separate, explicit consent.
Consent for image use is not a condition of purchasing a product and may be withdrawn at any time.
20.8 How We Protect Your Personal Data
We take appropriate security measures to protect your data, including:
· Password-protected systems and restricted access.
· Secure cloud storage providers with industry-standard safeguards.
· Regular password updates where security concerns arise.
· Internal policies governing safe data handling.
20.9 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Certain categories of data are retained indefinitely where a legitimate business need exists, such as service improvement, reporting, and size chart development. Retention periods are as follows:
· Enquiry Data: retained indefinitely for internal analytics, customer service records, business planning and performance reporting, unless the Client requests deletion. Where possible, this information may be anonymised or aggregated.
· Measurement Data: may be retained indefinitely in anonymised or aggregated form for the development and refinement of Alonuko size charts and production standards. Identifiable measurement data will be retained only where required for active or upcoming Orders.
· Client Order Data: retained indefinitely for internal business use, including order verification, garment development, production referencing, historical record‑keeping and service improvement. Certain elements of Client Order Data (such as financial records) will be retained for a minimum of six (6) years where required by law, after which they will continue to be stored as part of Alonuko’s permanent archive and cannot be deleted upon request.
· Marketing Data: retained until the Client withdraws consent.
· Image Data: retained until consent is withdrawn or until the content has been used for its permitted purpose.
20.10 Sharing Your Personal Data
We do not sell or trade your personal data.
We may share limited data only with trusted service providers acting as Data Processors, including:
· Payment processors (e.g., Stripe or similar).
· Email and cloud storage providers.
· Delivery and courier services.
· CRM or booking systems used internally.
These partners are contractually required to safeguard your data.
20.11 International Transfers
Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data in accordance with UK GDPR.
20.12 Your Rights
You have the right to request:
· Access to the personal data we hold about you.
· Correction of inaccurate or incomplete data.
· Deletion of your personal data (in certain circumstances).
· Restriction of processing.
· Withdrawal of consent for marketing or image use.
· A copy of your data in a portable format.
· That we stop processing your personal data for direct marketing.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
20.13 Contact Information
Email: vip@alonuko.co.uk, enquiries@alonuko.co.uk
Tel: 02072052327
Address: Unit 3, 40 Creek Road, SE8 3FH
21. Media & Image Consent
21.1 By default, Alonuko will only use Client images (including wedding photographs, fitting images, or any images shared by the Client) on social media, the Alonuko website, or in marketing materials where explicit consent has been provided.
21.2 The Client may provide this explicit consent by selecting the tick‑box included at the signature stage of this Agreement.
21.3 Consent for image use is entirely optional and is not a condition of purchasing a garment or using Alonuko services.
21.4 The Client may withdraw consent at any time by emailing vip@alonuko.co.uk. Withdrawal of consent will not affect any image use that has already taken place before the withdrawal request was received.